Refund Policy
Last updated: January 2026
Overview
Trophy Awards operates this website on behalf of Coterie. We want you to be completely satisfied with your purchase. This policy outlines our refund and return procedures.
Returns
We accept returns within 30 days of delivery for items that are:
- Unused and in original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized items
- Items marked as final sale
- Items that have been worn, washed, or altered
Refund Process
To initiate a return:
- Contact us with your order number and reason for return
- Receive return authorization and shipping instructions
- Ship the item back within 14 days of authorization
Refunds will be processed after we receive the returned item. Refunds are issued to the original payment method.
Return Shipping
Customers may be responsible for return shipping costs unless the item is defective or we made an error with your order.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery.
Contact Us
For return inquiries, please contact us by emailing [email protected].