Refund Policy

Overview

Trophy Awards operates this website on behalf of Coterie. We want you to be completely satisfied with your purchase. This policy outlines our refund and return procedures.

Returns

We accept returns within 30 days of delivery for items that are:

• Unused and in original condition
• In original packaging with all tags attached
• Accompanied by proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Custom or personalized items
• Items marked as final sale
• Items that have been worn, washed, or altered

Refund Process

To initiate a return:

1. Contact us with your order number and reason for return
2. Receive return authorization and shipping instructions
3. Ship the item back within 14 days of authorization

Refunds will be processed after we receive the returned item. Refunds are issued to the original payment method.

Return Shipping

Customers may be responsible for return shipping costs unless the item is defective or we made an error with your order.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery.

Contact Us

For return inquiries, please contact us by emailing [email protected].